We find that government management officials make these five mistakes when dealing with EEO complaints. Here are the mistakes and how you can avoid them.
Mistake #1 – Rejecting the Claim
Avoiding Mistake #1 – The claim identifies an issue in the workplace that should be addressed. Looking at the issue from the employee’s perspective may help you to find a resolution.
Mistake #2 – Resistance to Change
Avoiding Mistake #2 – Be open to modifications in the workplace. Consider the issue(s) raised as an opportunity to initiate improvements that will further the agency’s mission as well as enhance the work environment.
Mistake #3 – Rushing through the Process
Avoiding Mistake #3 – Review the claim carefully and seize the opportunity to address a problem. Take the time to consider the facts surrounding the claim and any actions you can take toward a positive resolution.
Mistake #4 – Failure to Document
Avoiding Mistake #4 – Be sure the actions you take and the decisions you make are recorded and in conformance with appropriate workplace practices.
Mistake #5 – Appearance of Retaliation
Avoiding Mistake #5 – Avoid actions that may single out an employee involved in the complaint process. Be alert to how the decisions you make could be interpreted as biased or negatively impacting a certain employee or employee group.
